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  • Published: 20 June 2019
  • ISBN: 9781473575349
  • Imprint: Cornerstone Digital
  • Format: Audio Download
  • Length: 8 hr 7 min
  • Narrator: Michael Kramer
  • RRP: $24.99

Never Split the Difference

Negotiating as if Your Life Depended on It

The definitive playbook for any negotiation situation, by the FBI's former lead hostage negotiator.

Brought to you by Penguin.


A former FBI hostage negotiator offers a new, field-tested approach to negotiating – effective in any situation.

‘Riveting’ Adam Grant
‘Stupendous’ The Week
‘Brilliant’ Guardian

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most – when people’s lives were at stake.

Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Differencewill give you the competitive edge in any discussion.


‘My pick for book of the year.’ Forbes

‘Who better to learn [negotiation] from than Chris Voss, whose skills have saved lives and averted disaster?’ Daily Mail

‘Filled with insights that apply to everyday negotiations.’ Business Insider

‘It’s rare that a book is so gripping and entertaining while still being actionable and applicable.’ Inc.

‘A business book you won’t be able to put down.’ Fortune
© Chris Voss 2016 (P) Penguin Audio 2019

  • Published: 20 June 2019
  • ISBN: 9781473575349
  • Imprint: Cornerstone Digital
  • Format: Audio Download
  • Length: 8 hr 7 min
  • Narrator: Michael Kramer
  • RRP: $24.99

About the authors

Chris Voss

Chris Voss spent 24 years working for the FBI, culminating in him becoming the bureau's lead international hostage negotiator. In 2007 he left the organisation and, realising that the skills he had acquired were more widely applicable, began teaching negotiation skills at Georgetown University's McDonough School of Business. He has also taught courses at Harvard Law School and is the head of the Black Swan Group, a consulting firm that leads businesses through difficult negotiations.

Tahl Raz

Tahl Raz is a storyteller of big ideas in business, technology and the social sciences that are transforming the way we work and live. An award-winning journalist and best-selling author, he has edited and published in everything from Inc. Magazine and GQ to Harvard Business Review and the Jerusalem Post. Management guru Tom Peters called his first co-authored book, “Never Eat Alone,” one of “the most extraordinary and valuable business books” of recent history. The book is still in hardcover over a decade later and is now used as a textbook in MBA programs around the world. He has held roles as a Chief Content Officer, CEO of an online education company called MyGreenLight, and founder and editor-in-chief of Jewcy Media. He lives in New York City with his wife, daughter, and a very fat Pug named Bibi.

Praise for Never Split the Difference

Filled with insights that apply to everyday negotiations.

Business Insider

Negotiation, as someone once said, is 'the art of letting someone else have your own way'. It's an art well worth learning. And who better to learn from than Chris Voss, whose skills have saved lives and averted disaster?

Daily Mail

This book blew my mind. It’s a riveting read, full of instantly actionable advice – not just for high-stakes negotiations, but also for handling everyday conflicts at work and at home.

Adam Grant, Wharton professor and bestselling author of ORIGINALS and GIVE AND TAKE

Emphasizes the importance of emotional intelligence without sacrificing deal-making power. From the pen of a former hostage negotiator – someone who couldn’t take no for an answer – which makes it fascinating reading. But it’s also eminently practical. In these pages, you will find the techniques for getting the deal you want.

Daniel H. Pink, bestselling author of TO SELL IS HUMAN and DRIVE

Former FBI hostage negotiator Chris Voss has few equals when it comes to high-stakes negotiations. Whether for your business or your personal life, his techniques work.

Joe Navarro, former FBI Special Agent and bestselling author of WHAT EVERY BODY IS SAYING

A master of persuasion.


A master negotiator . . . [Voss] draws from his high-stakes hostage negotiation experience to teach the same skills to the business world.


A stupendous book.

The Week

My pick for book of the year.

Kevin Kruse, Forbes

Every so often, you read a book that becomes a part of you. For some, it's a childhood-defining series like Harry Potter. Others find themselves in poetry or memoirs. My recent pivotal read was Chris Voss's Never Split the Difference . . . He showed me the importance of selling solutions to customers' problems rather than simply features. Along the way, he refined my communication style in everything from high-stakes negotiations to cold emails.


It's rare that a book is so gripping and entertaining while still being actionable and applicable, especially with business books. Every few pages I read, I found myself writing down negotiation tips and ideas I wanted to test with our sales team and clients.


As an FBI hostage negotiator, Chris Voss has come face-to-face with all sorts of criminals, including kidnappers, bank robbers, and terrorists. In this book, he teaches negotiation tactics that you can use even if your life depended on it.

Ultimate Business Book List, Fortune

A brilliant book.

Sharmadean Reid, Guardian

Chris Voss . . . brings his decades of field experience to bear in this lively and pragmatic new handbook. Rooted in real-life experience, and leavened with candid anecdotes from his time as a fed, Never Split the Difference outlines nine key principles that are just as applicable in a payrise haggle as in a hostage negotiation.

The best audiobooks to download from Audible now, Gentleman's Journal

Never Split The Difference is a guide to negotiation drawing on the lessons Voss learned when he was working as the FBI's lead hostage negotiator . . . he has the most amazing stories about dealing with criminals and terrorists. I love that all of his insights are really practical in day-to-day life too.

Jake Humphrey, presenter and co-author of HIGH PERFORMANCE

Such a great book that is relevant to more than just FBI negotiations: it's relevant to my relationship with my partner, to my business, to everything in between. It's relevant to all interactions I have with all humans, and that's testament to why it has sold so many copies worldwide.

Steven Bartlett, entrepreneur and host of the Diary of a CEO podcast

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