“ Filled with insights that apply to everyday negotiations. ”
Business Insider
“ Negotiation, as someone once said, is 'the art of letting someone else have your own way'. It's an art well worth learning. And who better to learn from than Chris Voss, whose skills have saved lives and averted disaster? ”
Daily Mail
“ A brilliant book. ”
Sharmadean Reid, Guardian
“ A stupendous book. ”
The Week
“ As an FBI hostage negotiator, Chris Voss has come face-to-face with all sorts of criminals, including kidnappers, bank robbers, and terrorists. In this book, he teaches negotiation tactics that you can use even if your life depended on it. ”
Ultimate Business Book List, Fortune
“ A master of persuasion. ”
Forbes
“ A master negotiator . . . [Voss] draws from his high-stakes hostage negotiation experience to teach the same skills to the business world. ”
Inc.
“ It's rare that a book is so gripping and entertaining while still being actionable and applicable, especially with business books. Every few pages I read, I found myself writing down negotiation tips and ideas I wanted to test with our sales team and clients. ”
Inc.
“ Every so often, you read a book that becomes a part of you. For some, it's a childhood-defining series like Harry Potter. Others find themselves in poetry or memoirs. My recent pivotal read was Chris Voss's Never Split the Difference . . . He showed me the importance of selling solutions to customers' problems rather than simply features. Along the way, he refined my communication style in everything from high-stakes negotiations to cold emails. ”
Forbes
“ This book blew my mind. It’s a riveting read, full of instantly actionable advice – not just for high-stakes negotiations, but also for handling everyday conflicts at work and at home. ”
Adam Grant, Wharton professor and bestselling author of ORIGINALS and GIVE AND TAKE
“ My pick for book of the year. ”
Kevin Kruse, Forbes
“ Emphasizes the importance of emotional intelligence without sacrificing deal-making power. From the pen of a former hostage negotiator – someone who couldn’t take no for an answer – which makes it fascinating reading. But it’s also eminently practical. In these pages, you will find the techniques for getting the deal you want. ”
Daniel H. Pink, bestselling author of TO SELL IS HUMAN and DRIVE
“ Former FBI hostage negotiator Chris Voss has few equals when it comes to high-stakes negotiations. Whether for your business or your personal life, his techniques work. ”
Joe Navarro, former FBI Special Agent and bestselling author of WHAT EVERY BODY IS SAYING
Paperback
9781847941497
May 29, 2017
Random House Business
288 pages
EBook
9781473535169
May 19, 2016
Cornerstone Digital
288 pages
