- Published: 15 February 1999
- ISBN: 9780375701207
- Imprint: Knopf US
- Format: Paperback
- Pages: 352
- RRP: $34.99
Shocked, Appalled, and Dismayed!
How to Write Letters of Complaint That Get Results
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- Published: 15 February 1999
- ISBN: 9780375701207
- Imprint: Knopf US
- Format: Paperback
- Pages: 352
- RRP: $34.99