- Published: 26 July 2011
- ISBN: 9781591844143
- Imprint: Portfolio
- Format: Paperback
- Pages: 272
- RRP: $34.99
How Did That Happen?
Holding People Accountable for Results the Positive, Principled Way
- Published: 26 July 2011
- ISBN: 9781591844143
- Imprint: Portfolio
- Format: Paperback
- Pages: 272
- RRP: $34.99
"Definitely the 'go-to' book for teaching organizational accountability that works- without the backlash." -Stephen R. Covey, author, The 7 habits of Highly Effective People "Packed with practical tools and insights, this is the book that can help you turn accountability from concept into reality." -Jim Mazzo, president, Abbott Medical Optics "Connors and Smith have done it again! . . . This book will provide a competitive advantage at a time when 'accountability' is more important than ever before!" -David Brandon, chairman and CEO, Domino's Pizza, Inc. "This is the right approach for getting results in today's global environment." -Gregory J. Newell, former U.S. ambassador and assistant secretary of state "How Did That Happen? clearly outlines the path to accountability. . . . We will place a copy of this book in the hands of all leaders throughout our organization." -Michael Lippert, chief operating officer, Arby's Restaurant Group, Inc. "Creating greater accountability in a way that captures people's hearts and minds is harder than it looks. . . . How Did That Happen? delivers specific and practical advice to do just that." -Ginger Graham, former CEO, Amylin Pharmaceuticals, Inc. "Connors and Smith offer an insightful view into the underpinnings of accountability that translate into spectacular and sustainable results." -Michael Kneidinger, vice president of worldwide operations, Hard Rock CafT International "How Did That Happen? peels back the onion on achieving sustained accountability." -Jeff Brundage, senior vice president of human resources, American Airlines