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Matt Watkinson is an internationally renowned author, speaker and business consultant. He has been cited and interviewed by the world's leading research firms, and invited to address industry leaders worldwide. His first book, The Ten Principles Behind Great Customer Experiences won the CMI’s Management Book of the Year Award in 2014.


The Grid Matt Watkinson

The winner of CMI’s Management Book of the Year 2014 returns with a revolutionary model for business success

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