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  • Published: 6 March 1998
  • ISBN: 9780449002827
  • Imprint: Ballantine
  • Format: Paperback
  • Pages: 224
  • RRP: $26.99

Zapp! Revised Edition



How to Improve Quality, Productivity, and Employee Satisfaction

Most managers know that revitalization in their companies must occur from the ground up. But how to get that message to employees without applying the kind of pressure that makes them even less productive? The answer is empowerment. In this motivating book, you will find specific strategies designed to help you encourage responsibility, acknowledgment, and creativity so that employees feel they "own" their jobs. It's all here, in an accessible guide for the successful managers of tomorrow.

  • Published: 6 March 1998
  • ISBN: 9780449002827
  • Imprint: Ballantine
  • Format: Paperback
  • Pages: 224
  • RRP: $26.99

About the authors

William Byham

DR WILLIAM C. BYHAM is President and founder of Development Dimensions International (DDI), a world-leader in human resource training and development. An internationally-known educator, consultant and trainer, Dr Byham has authored more than 100 articles, papers and books.

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