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How can you get to 'yes' when the other person says 'no'? How can you negotiate successfully with a difficult client, an irate customer, a stubborn relative or a deceitful colleague? What approach works best with people who use stonewalling, threats and tricks to get their way?

GETTING PAST NO allows you to discover how to:
* Stay cool under pressure
* Disarm angry adversaries
* Stand up for yourself without provoking opposition
* Deal with underhand tactics and dirty tricks
* Find mutually agreeable solutions
* Use power consructively to reach agreement

Formats & editions

  • Getting Past No
    Roger Fisher, William Ury

    Paperback

    9780712655231

    April 21, 1993

    Random House Business

    176 pages

    RRP $22.99

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    Find your local bookstore at booksellers.org.au

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